Return & Refund Policy

Return Eligibility

At Leomax Store, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.

To qualify for a return:

• The item must be unused and in original condition
• Original packaging, accessories, and proof of purchase must be included
• Devices damaged due to misuse, accidental damage, liquid damage, or unauthorized repairs are not eligible

Non-Returnable Items

The following items cannot be returned:

• Software or digital products
• Custom orders or special-order devices
• Items marked as final sale
• Devices repaired by third parties after purchase

Repair Services

Repair service payments are non-refundable once the repair process has started. If a repair cannot be completed, customers may be eligible for a partial or full refund depending on the situation.

Refund Process

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds are processed back to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or faulty.

Contact

Email: support@leomaxltd.com
Phone: +44 333 3444413